Our Check-In service ensures the formal hand-over of the property at the start of the tenancy and safeguards the interests of letting agents, landlords and tenants alike.

What the Check-In service Includes

• We meet the tenant at the rental property, on or before the tenancy start date.
• We review the pre-prepared Inventory Report with the tenant, explaining condition, contents, fixture/fittings and key items.
• Where accessible, we take and agree meter readings with the tenant and record them.
• We obtain the tenant’s signature to confirm they have reviewed the condition and contents.
• If required, we list and hand over the property’s keys and record any issued sets.

Why Choose Our Check-In Service?

• Establishes an agreed baseline of condition and contents at tenancy start.
• Reduces the possibility of disputes by ensuring both parties acknowledge condition and keys.
• Supports a smoother transition into tenancy with clear documentation and recorded readings.

How It Works

1. We arrange a convenient time for the hand-over appointment.
2. We attend the property with the Inventory Report ready for review.
3. We walk through the property with the tenant, review and discuss the report, record meter readings, handle keys if required and obtain signatures.
4. We issue a signed version of the Check-In documentation to the landlord/letting agent and the tenant (as required).